Archive for the ‘Interviews’ Category

Interview with Clive Emson, Chairman, Clive Emson Auctioneers

Wednesday, September 28th, 2011

Interview with Clive Emson, Chairman, Clive Emson Auctioneers

 clive emson

 

 

-          Hello Clive and thanks for speaking with makeoffer.co.uk. You’re a very familiar face in UK property and land auctions, but can you start by telling us a bit about your background and how you came into this sector?

I first took the rostrum in an antiques  sale in a provincial saleroom in Hythe Kent when I was 25 –some 40 years ago! The core business of the firm was ,as usual in those days, Estate Agency

-          And what’s the story with Clive Emson Auctioneers – when did you start the company and how have you seen it develop since then?

I started my first business, Clive Emson & Co Estate Agents and Auctioneers in 1973 and during the next 10 years opened three further offices in Dymchurch, New Romney and Lydd with a sale room in Hythe.

In 1983 I sold the business to Ward and Partners and they sold to Prudential Property Services in 1986 when I became the Regional Professional Services Director and National Property Auctioneer. As Regional Director it was obvious that the losses could not be sustained and the management of staff and understanding of the business by the London Directors became increasingly frustrating. I resigned from Prudential  and set up Regional Property Services Limited in October 1989. Within the first six weeks it became apparent that a “personal” approach would be more successful so the Company has traded since then as Clive Emson Land and Property Auctioneers. Over the 21 years we have expanded from Kent to Cornwall becoming the largest Regional Property Auctioneers in the Country and ranked 5th in the UK Residential Property Auction league tables.

 -          Have you seen a change in the type of property being sold at auction over this time?

 Very much so. Initially it was distressed and damaged property but now we deal with all types where demand outstrips supply. Whereas auction was “a sale of the last resort ”it is now recognised as the best method of achieving the best price, and quickly, for the right type of lot. 

-          And what about the people attending, it’s traditionally been thought of as the domain for the experienced investor but have you seen that change?

Because of the character of the lots on offer the type of buyer has also changed. We see more and more “private” people in the sale room where there is a good selection of owner occupier and buy to let properties. Programmes such as Homes under the Hammer have heightened awareness of  auction as a straight forward method of buying.

-          So what defines the value of property auctions to you compared to the more traditional routes of selling through estate agents?

Openness where the demand is likely to result in a number of potential buyers – bidding in an open forum is far more effective than “sealed bids” where the losers inevitably suspect underhand dealings.

 For Trustees, Companies, Statutory Bodies and the like there can be no question at a later date  of  the property being “undersold”

 Speed is another important factor – most sales(ie exchange of contracts) are arranged within 6 weeks of taking instructions.  

-          In the digital era that we now live in people are familiar with the concept of online auctions through sites like eBay, so what development have you seen here with regards to property auctions?

This is constantly under review. Certainty needs to be guaranteed and pre-lodged deposits in cleared funds need to be arranged – so on line bidding is no different, in reality, from the traditional telephone bidding.

I believe the internet is a useful  tool in marketing and gives buyers the ability to search, book viewings and down load legal packs at any time24/7

 -          Where do you see property auctions being in 10 years’ time – will we continue to see growth and people wanting to physically attend these events?

The atmosphere and participation in the sale room is unlikely to be shelved for many years to come

-          So what role do you think online sites like makeoffer.co.uk can play in supporting the property auctions sector?

 Anything to promote auctioneers and auctions as an effective alternative for buying and selling is at auction is welcome  

-          What advice would you offer to those looking to start using property auctions, as buyers or sellers, first time?

For sellers be realistic on price – auctioneers will not be used to “test the market”.. We  know what sells and do not need to waste time and money (usually the Clients! )seeing  if the property is saleable- .

For buyers – do your homework and make all the enquiries you would normally make before exchanging contracts. Attend an auction or two to get a feel for the process. Be prepared to pay a “fair” price – it is a myth that all auction lots are “cheap”

 -          And finally, what’s the strangest property that you’ve ever seen sold at auction in your time?

There are just too many to mention – I have sold Napolionic forts, public loos, nudist camps, a railway bridge, house of ill-repute, underground reservoirs, bunkers and radar stations etc., etc.

 -          Clive, it’s been great speaking with you, thanks again.

About the interviewee:

Clive Emson is as he says the founder of one of the most successful property auction houses in the country and as such his views on the market are essential for a good understanding of where property auctions are at and where they are going.

Harry Ballin (interviewer) is Managing Director of makeoffer.co.uk, the home of property auctions.

An Interview with Property Journalist Graham Norwood

Wednesday, September 14th, 2011

Harry Ballin of makeoffer.co.uk interviews Graham Norwood, Property Journalist and Author. 

Graham Norwood

 

Hello Graham and thanks for chatting with us today. You’re a very well-known figure in property journalism, but how did you get into this career?

I was a business journalist at the BBC until 2000 but wanted to get out of London and into freelance writing. I always like property as a subject – this was my chance to write about it.

What made you want to specialise in property journalism in particular?

Property was just ‘getting big’ back in 2000. The Sunday Times pioneered a property supplement, the first TV shows were emerging, and what used to be a boring subject about housing was becoming a lifestyle issue of interest to far more people than ever before.

And as well as your external work, you have your own blog with www.propertynewshound.com. What areas are you trying to cover and what audiences are you speaking to?

Mainstream property journalism is a bit skewed – it’s directed by properties that look good (for pictures) or are promoted heavily (by PRs representing the poshest and best-funded agents and developers). My blog tries to puncture the odd spin balloon from time to time, and also looks at some issues too unsexy to be covered by the mainstream media.

How have you seen media coverage of the property market change over your time working as a journalist?

Dramatic changes indeed. From 2000 to 2006 property, especially home ownership, was a ‘must have’ for lifestyle and investment purposes. Now it has become very much ‘the place where I live and where I want to be comfortable’ and not a Sarah Beeny-style project or an alternative to a decent pension. That’s good, if a bit painful to adapt to.

 

“The Daily Express flip-flopping from ‘house price crash’ on day one (when an index shows a fall) to ‘house prices soar’ on day two (when a rival index shows a rise) is frankly silly”

 

Property is quite an emotive area for the average person and we can see quite sensationalist headlines in some of the papers. How does responsible journalism deal with the impact this can potentially have on the property market versus having catchy titles?

The Daily Express flip-flopping from ‘house price crash’ on day one (when an index shows a fall) to ‘house prices soar’ on day two (when a rival index shows a rise) is frankly silly, but at the core of even that sensational tabloid coverage is material that actually comes from the housing industry. If mortgage lenders, developers, estate agents and property consultants want better media coverage, then they should produce more consistent, reliable, authoritative and respected raw material. Less money spent on PR spin and more on good research would be a start – and it would be reported, too.

You also get involved in media training for property organisations such as estate agents and builders. What are the key messages you try to get across to them as part of this?

Property, especially home ownership, ought to be a liberating experience and the agents and developers ought to have our respect for that. They throw this feelgood factor away, to some extent, by spin. So my media training (which is very practical, hands on and in no way involves PowerPoint) tries to show how this can be done – by using case studies, human interest, and so on.

Now you’ve written about a very diverse number of areas within property, but what are you own particular favourite topics within this area?

It’s good to see how property can help ‘ordinary’ people do ‘extraordinary’ things, so experiences of individuals who restore a home and then make good money from it, or people who do something unusual to buy in the first place makes the best type of story for editors, and for journalists too.

 

“The key message is: Property is not a science, and good research by a hard working individual can make them as expert as many estate agents.”

 

And you’ve also written a number of books, including your most recent (and highly topical) one entitled “Profiting from property in a recession”. Any nuggets of advice you can tease us with from this?

The key message is: Property is not a science, and good research by a hard working individual can make them as expert as many estate agents. Do your homework on everything from where and what to buy, to how much similar properties are selling for, and you can be in control of handling property, instead of always deferring to experts.

So from your perspective, where do you see the UK  property market going in the next five years?

Almost nowhere, to be honest – but that is perhaps a good thing. Prices are unlikely to rise very much against a backdrop characterised by sombre economic mood music thanks to inflation, spending cuts and difficult unemployment figures. On the other hand, that housing market may build more solid foundations in that time, with more homes being built (we hope) and a greater prospect of first time buyers returning. But not until 2016…

And finally, you must have spoken to many interesting people in your career as a property journalist – who have been the most interesting or thought-provoking?

Andre Jordan was the Brazilian who founded a very luxurious holiday home resort in Portugal called Quinto do Lago. It’s rarified – only millionaires can buy there – but he recently told me of why and how he set it up in 1970. That was when home ownership of any kind was the exception, not the rule, and it was the start of ‘the great property adventure’ that even those of us from more modest backgrounds have been involved in ever since.

Graham, thanks very much for your time and we’ll keep an eye out for your articles!

About the interviewee:

After leaving the BBC, when he had been a journalist for 15 years, Graham became a freelance property writer, contributing to industry magazines and publications around the world, chiefly the Daily Telegraph, Financial Times and Independent. He has written four books about property and writes a blog on http://www.propertynewshound.com/, which was voted the Primelocation Property Blog of the Year in 2011. 
 
Graham can be reached on Email: graham.norwood@btinternet.com or 07779 595964
 
Harry Ballin (interviewer) is Managing Director of makeoffer.co.uk, the home of property auctions.

A journey into property auctions. An interview with Auctioneer Richard Worrall

Thursday, September 8th, 2011

Harry Ballin from makeoffer.co.uk interviews Richard Worrall, Director of Thompson Wilson Auctioneers & Estate Agents

rww

 

Hello Richard, it’s great to speak with you. So, how long have you been working in property and how did you find you way into the auctions space?

I’ve been working in property for 26 years, starting out as a Junior Negotiator in an office in Slough back in February 1985. I was lucky to have a fantastic boss who taught me so much and I still use many of the things he taught me today. In 2001, I became owner and Director of my present company and we now have a strong land and new homes presence. However, in I realised in September 2007 that, with the onset of the Financial Crisis, the new homes side of the business was going to take a big hit and that was when the idea of moving into auctions began.

So what were the biggest challenges in starting out on the auctions side?

The biggest challenge was not knowing how the local market would react to property auctions. Despite all our enthusiasm for the project you do need the buy in of the local market and through our hard work we got it. I was very lucky to know Guy Charrison, this year’s NAVA President, as he was instrumental in helping me set up the auction department and giving me the encouragement to train as an auctioneer. Toby Limrick and Stuart Elliott, from Network Auctions, were also very helpful.

 

“By setting the date, booking the venue and going forward with the marketing we were committed to holding the sale.”

 

How long did it take you to get properly up and running?

The department was set up in the last three months of 2008 and the goal was to hold the first auction in April 2009. By setting the date, booking the venue and going forward with the marketing we were committed to holding the sale. The auction was a great success though – so many people turned up that the hotel had to stop people coming in as they were causing a fire risk!! From that day forward I knew that we had done the right thing.

What types of auctions do you get involved in and how frequently?

We hold regular sales in our new town centre venue and they typically have between six and a dozen properties. I have also held a number of “one off” sales in my office which have proved exceptionally popular and successful. So far in 2011 we have had two larger sales and five “one off” sales.

You also do a number of charity auctions – how do these compare to the property ones?

I really enjoy the charity auctions and through them have met so many interesting people who give so much of their time to help other people less fortunate than themselves. I have conducted charity Auctions for Help for Heroes, Riding for the Disabled, Ian Rennie Hospice at Home and Christopher’s Smile to name but a few. My aim is to make the auctions fun, put people in the right frame of mind and involve everyone. I recently received a wonderful letter of thanks from the organisers of Christopher’s Smile (a charity that raises money for research into childhood cancers) as they said that they had received a number of calls and emails from people saying how much they enjoyed parting with their money at the auction!

How do you manage to split your time between the traditional estate agency and the newer auctions side?

I now spend 100% of my time on the auction side of the business and my fellow Director runs the traditional agency side of things.

So what impact has the auctioneering had on the estate agency aspect of your business?

A very positive one. We obtain instructions that we would never have obtained before and it has given the business a much higher profile.

What would you say are the key aspects to running a successful auction?

A huge amount of self belief! I often use the phrase “if you build it, they will come” from the film, Field of Dreams. Despite all your hard work though you are reliant upon people coming along to the sale and bidding, so you must be very strict on the quality of the lots you are offering for sale. Better to have a smaller sale which produces a 100% conversion rate than a bigger sale with a low conversion rate. Also, think very carefully about your choice of venue.

 

“Better to have a smaller sale which produces a 100% conversion rate than a bigger sale with a low conversion rate.”

 

And what advice would you give to someone looking to start out in the property auctions space?

Talk to someone who has done it already. You will find that auctioneers are far more giving of their time and advice than Estate Agents, in my experience. All the auctioneers that I have met all want their fellow professionals to do well and be successful.

Finally, where do you see the UK property auction market being in five years’ time?

I see that there is a strong desire for people to be able to buy property locally at auction. The transparency of the sale and the certainty for both buyer and seller are becoming far more important for many clients. Sale at auction will never overtake Private Treaty, but I do believe that the number of properties sold at auction will continue to rise steadily over the next five years and well beyond that.

Richard, thanks for your thoughts and best of luck with the continued success of the business.

About the interviewee:

Richard Worrall started his Estate Agency career back in 1986 when he joined Frank Farr and Sons in Slough where he stayed for 13 years.

After this he had short spells with Hamptons and David Charkes in Pinner.

Richard was then appointed Director at Thompson Wilson in 2001. Richard  had ideas to modernise the firm and expand and by 2006 he split the Estate Agency and New Homes from the survey and Management Departments in 2006. The Auction department was started in 2008.

Thompson Wilson were Negotiator Awards 2009 Finalist ( Auction Category) and Richard was runner up NAVA Novice Auctioneer of the Year 2010and is a Fellow of National Association of Estate Agents

Richard can be reached on rworrall@thompsonwilson.co.uk or 07775 876381

Harry Ballin (interviewer) is Managing Director of makeoffer.co.uk, the home of property auctions.

Makeoffer interviews Melfyn Williams , Chairman of NAVA

Tuesday, March 29th, 2011

Getting it right in the property auctions space

Harry Ballin of makeoffer.co.uk interviews Melfyn Williams, the Chairman of NAVA

mnw auction photo 1010 

 

 

 

 

 

Hello Melfyn. You’re Chairman at the National Association of Valuers and Auctioneers (NAVA), so can you start by giving us an overview of what NAVA is all about?

NAVA is all about promoting professionalism within the valuation and auctioneering sector of the UK market. It promotes the highest standards of service and assists members in addressing the government on issues to do with our profession, developing member skills and providing educational forums to assist in the continued professional development of its members. It also holds an annual auctioneering competition for novice auctioneers and provides training courses for auctioneers to ensure that minimum and consistent service standards are provided throughout the UK.

Property is obviously just one important sector for NAVA, but it seems like a growing one. How have you seen the property auctions space developing recently?

Over the last few years we have seen the number of auctioneers, in particular property auctioneers, increase in the UK. At the end of the day all estate agents are legally deemed to be auctioneers and therefore it is imperative that they understand their obligations and the different legislative requirements that are placed upon them due to this. Unfortunately not all estate agents appreciate the differences in the way a property auctioneer must act compared to their regular job. But as we all know, ignorance is no excuse if a claim is ever raised against them, so we would naturally recommend that all estate agents consider membership of NAVA to improve their knowledge, which in turn should improve their business turnover.

 

“…all estate agents are legally deemed to be auctioneers and therefore it is imperative that they understand their obligations…”

 

So how many estate agents would you estimate are now selling property at auction and what types of external companies support them?

The EI Group [Essential Information Group] is one of the best known external companies supporting property auctioneers in the UK. It registers and logs all auctions keeping accurate statistics that are released in a quarterly market trends survey in association with NAVA. It tracks all the reputable auction houses throughout the UK and is an ideal source for auctioneers, sellers and investors in the property market.

The route of online property auctions has been in discussion for quite a while too. However, I am firmly of the belief that an online auction will not encourage the best offer and will never replace people, something which has already been proven in the online residential market. Of course, online browsing is important and imperative as a tool for marketing property, but any form of static rather than interactive marketing will not change a browser to a viewer, a viewer to an offerer and negotiate or tempt increased bids in the same way as an auctioneer.

One big company that is moving into the property auctions market is Zoopla, the online property portal. What impact will this have on the space?

In my opinion, very little. As mentioned previously, the internet is good as a tool to assist marketing efforts but doesn’t negotiate the best offer in the same way as an auctioneer working with in the auction room environment. You cannot beat live bidding in an open honest fashion where competitors can eyeball each other!

Do you see a difference between the type of property sold at auction and that sold through the more traditional routes?

In essence no, an auction is suitable for all types of properties in all locations. However, the subtle difference is the market conditions. Any property will sell by auction but not all properties will get the best price by auction. Naturally the contrary also applies, as there are some properties that will achieve a better price by selling by auction. In all instances we would recommend that anybody considering selling consults a general practice estate agency that has a professional and successful auction arm so that a proper market appraisal can be conducted and all methods of sale appropriately considered.

 

“You cannot beat live bidding in an open honest fashion where competitors can eyeball each other!”

 

And what about price-wise, is there a significant differential between prices commanded through auctions and traditional sales routes?

Again it depends on the property, its location and the demand for that type of unit. There is an argument for both sides – sometimes an auction can command a better price and sometimes a worse price.

For the inexperienced, what are some of the pitfalls to avoid when buying property at auction?

I suppose the main pitfall of an auction is that you don’t get a chance to renegotiate, so make all your enquiries before you attend the auction. Time is of the essence; typically properties will only be marketed for between 3 – 6 weeks, which can be a pitfall to some, but for many is also an advantage.

How does NAVA specifically regulate this space to help protect buyers and sellers at auctions?

We provide assistance and guidance to our members, we communicate with the government and we insist that all our property auctioneers are members of the property ombudsman. Members who also hold clients money will need client money protection, which again protects the consumer. In essence, we provide support and a regulatory framework to adhere to.

 

“It’s been a hard road to re-educate auctioneers and the general public that auctions can quite often produce better results for the consumer.”

 

What types of training do you offer for would-be auctioneers and what type of skills are important to be successful here?

NAVA provides the nationally recognised standards of education for both chattels and property auctioneers in the technical award. They are both specialist modules that the candidates are tested against under examination conditions. In addition, we also provide training and auction workshops together with at least two specialist property forums every year.

And finally, where do you see the UK property auctions market heading over the next five years or so?

Onwards and upwards! In the early 90s there was a stigma that property auctions were a “giveaway” method of selling. It’s been a hard road to re-educate auctioneers and the general public that auctions can quite often produce better results for the consumer. Auctions are increasing in popularity as the stats show and hopefully over the next five years they will continue to grow as one of the best options for selling in an open and transparent manner.

Thanks for your time Melfyn and good luck with the continued success of NAVA.

About NAVA:

Melfyn Williams is the Chairman of NAVA, National Association of Valuers and Auctioneers, a professional self-regulating body solely concerned with valuers & auctioneers. For more details please visit http://www.nava.org.uk/.

 

Interview with Mark Witherspoon, Strategic Development Director at Zoopla.co.uk

Tuesday, February 1st, 2011

Hello Mark, thanks for speaking with makeoffer.co.uk. Can you start by just telling us a bit about your role and background?

I joined Zoopla in 2009 and have extensive experience of the residential property market and in particular the provision of data services, having been formerly CEO of both Hometrack and UKValuation, where I pioneered the adoption of Automated Valuation Models (AVM’s) in the UK and helped develop the market for AVMs which now account for over 25% of mortgage valuations in the UK.

Earlier in my career, I spent a decade at Barclays in executive and directorial roles within the Retail Bank – and particularly within the mortgage business.

What’s the background to Zoopla then and what services does the business provide today?

Zoopla.co.uk launched just over three years ago and has come from nowhere to become one of the top three property websites in the UK. We have grown at a faster rate than any other UK portal (both organically and through acquisition) over this period to overtake a number of well-established players. We are now one of the top three most-visited property websites in the UK and attract over 5 million visitors per month.

Zoopla.co.uk is the UK’s most comprehensive property website, focused on empowering consumers with the resources they need to make better-informed property decisions. We help our users make sense of the residential property market by combining property listings with market value data, local information and community tools.

 

 ”We have grown at a faster rate than any other UK portal…”

 

The market for online property sales listing businesses is a crowded one –so how does Zoopla distinguish itself from the competition?

We lead innovation in the online property sector and create useful tools for consumers to help connect them to and engage with our member agents.

Specifically by listing every home in the UK, offering the widest exposure through our unique partnerships, providing market intelligence, having unique, proprietary tools to help connect our users to property professionals such as our property community, AskMe and TemptMe – which allows agents to see properties where owners might be tempted to sell at the right price. In addition we have a number of unique features such as – bigger property pictures, keyword search, listings history and iPhone and Android apps packed with useful features.

What impact has the recent uncertainty around house prices and the general UK economy had on how people are using Zoopla?

We have thrived during the property market downturn as consumers have sought more relevant information and advertisers have sought solutions that deliver real value and return on investment.

Our unique proposition has far broader appeal than other property website which typically focuses on property listings only and attracts only active buyers and renters looking for properties on the market. By combining property listings with current value estimates for every property in the country (updated daily), sold prices for every home sold since 1995 and local information, Zoopla appeals to everyone interested in the UK property market. It has also become an essential tool for estate agents across the UK to advertise on to reach our broad and unique audience.

 

zoopla

 

Zoopla has moved into the online auctions market – tell us a little bit more about how that works?

Traditionally property auctions have been for investors and developers. However Zoopla.co.uk property auctions are designed for everyone including buyers, sellers and agents. Home hunters can now search properties for sale several weeks in advance at Zoopla.co.uk/auctions, arrange viewings with the relevant estate agents and then place online bids during the live four day auction period.

At the end of the live period, the successful bidders exchange contracts online. The LIVE auctions start every two weeks on a Thursday at 12:00 pm and bidding runs for four days, closing on a Sunday.

Are you just auctioning private properties or do you work with the estate agents in this space?

Only properties represented by estate agents, lenders and developers are permitted in our auctions and private sellers are not able to use the service.

The stock we have has broadened out from largely repossessions from lenders in the early auctions to a blend of repossessions, developer part-exchanges, below market value opportunities via investment clubs and properties submitted by Zoopla member estate agents on behalf of their clients. Zoopla agent members can opt any of their listings into our auctions without any additional cost. With sellers able to set reserve prices and our ability to hold auctions as frequently as we do, it makes a great deal of sense for agents and developers to use the auction as a means to test interest and maximise the price achieved.

Our service allows agents to add properties into the online auctions, whilst continuing to market and offer them for sale in the normal way. We are extremely encouraged by the results so far and particularly as more and more agents offer this to their more motivated vendors. With an average of £500 of additional income per transaction , this is a potential game-changer in the profitability of the typical agent branch.

 

“We have had over 850,000 visitors to the auction area of our website and have registered over 7,750 unique bidders.”

 

What level of uptake have you seen for the online auctions?

In just under a year, we have held over twenty four successful online auctions and are currently running these every two weeks. We have had over 850,000 visitors to the auction area of our website and have registered over 7,750 unique bidders. The properties we have sold so far have ranged from £20,000 to £300,000 and bidders have covered the spectrum from first-time buyers to seasoned investors.

How closely do the online auctions resemble a live property auction?

Online auctions offer a number of benefits over the traditional ballroom model for both buyers and sellers. For buyers, it offers the ease and convenience of viewing properties online up to 30 days prior to the start of an event and bidding from one’s own home or office over a 4-day period. For sellers, the online model provides significantly greater and faster exposure for their properties and opens up the process to a new and growing audience not constrained by space, geography, availability and who typically might not attend physical auctions.

There has been some suggestion that the sales rate and price commanded through online auctions tends to be lower – how does this stack up against what you see?

The reason that some observers suggest that the percentage of sales achieved as measured against traditional auctions is lower – is because they have failed to take into account the frequency with which we run our online auction events – compared with the traditional model.  As for prices achieved, I absolutely refute this suggestion and would say that as percentage of market value – we outperform the competition.

So where do you see the future for online versus live auctions – will both continue to serve a purpose side by side?

Our launch of weekly online property auctions is, we think, one of the most exciting developments in the UK property investment market for years. Following the success so far we very much see live online bidding as an important part of the future of property auctions in the UK.

It would appear that the UK is set to follow the trend in the US, where over half their residential auction sales over the past two years have been through online auction events and now accounting for sales of over £50 million monthly.

 

“Following the success so far we very much see live online bidding as an important part of the future of property auctions in the UK.”

 

What are the main advantages of online auctions over live ones?

Property is somewhat different to other asset auctions where physical attendance often involves inspecting the asset on the day. With the ability to generate exposure online the same day as opposed to producing and distributing a catalogue and being able to hold weekly events without limitation versus the typical model of quarterly events, it appears to call into question the physical ballroom auction model other than for the ‘theatrical’ value.

And what are the main challenges?

As with all auctions, the tricky part is balancing the quality and quantity of stock with the demand from the buyers. Achieving this equilibrium is probably our greatest challenge.

Where do you see the future of property auctions overall versus traditional direct on-market sales through estate agents?

Agents have been extremely positive about our auctions. In particular, they’ve welcomed the opportunity to market their properties in a new and innovative way, to potentially reduce times on market and earn more fees, so we believe they can sit side by side

And finally, are there any exciting upcoming developments Zoopla has planned that you can share with us?

Well, we’re always innovating and creating helpful tools for our users and agents and there is lots of exciting news to come, but one of our recent projects has been the launch of our app for Android users. Following the success of our highly acclaimed iPhone app, which achieved over 50,000 downloads in its first two weeks alone, we’ve just become the first of the major UK property portals to launch an app for users of Android powered smartphones. The free, feature-packed app has been designed as the ultimate property market resource, allowing users to both search for property listings and research the property market ‘on the move’.

Mark, thanks very much for your time, it’s been great speaking with you.

About Zoopla:

Zoopla.co.uk online auction events are held weekly with bidding starting Thursdays at noon and closing on Sundays at 6pm. Visit Zoopla.co.uk/auctions